Payment Policy

At Luxsole, we want the checkout process to be straightforward and convenient. This Payment Policy explains the payment methods we accept, how payments are handled, and what you can expect when completing a purchase through https://www.luxsole.shop.

1. Accepted Payment Methods

Luxsole currently accepts the following payment options:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

The payment methods available to you may depend on your device, location, browser, or the payment provider's availability at the time of checkout.

2. Payment at Checkout

Payment must be successfully authorized before an order can be processed for shipment.

When you place an order, please make sure that your billing information, shipping details, and payment information are accurate. Providing incorrect information may delay the processing of your order.

Once your payment has been successfully completed, you may receive an order confirmation at the email address provided during checkout.

3. Payment Authorization

Some transactions may be subject to authorization or security checks by the applicable payment provider.

If a payment cannot be authorized, is declined, or is flagged for additional verification, the order may not be processed until the payment issue has been resolved.

Luxsole may cancel an order when necessary if payment cannot be successfully completed or if there are reasonable concerns regarding fraudulent or unauthorized activity.

4. Payment Security

Payments made through our available checkout options may be handled by third-party payment processors and digital wallet providers.

We do not require customers to send complete payment card information to us by email, phone, or other unsecured methods. Customers should never send their full card number, security code, password, or other sensitive payment credentials directly to Luxsole through customer support channels.

Payment providers may process your information according to their own terms and privacy policies.

5. Order Processing and Cut-Off Time

After a successful purchase, orders are generally processed within 1–3 business days.

Our daily order cut-off time is 5:00 PM based on the local time at our business address in Lubbock, Texas. Orders placed after the applicable cut-off time may be processed on the next business day.

Payment processing time and order processing time may occasionally vary because of payment authorization, verification, technical issues, or other circumstances.

6. Pricing

All product prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate. If an obvious pricing or listing error occurs, Luxsole reserves the right to correct the error and, when appropriate, cancel an affected order and refund any amount already paid.

7. Shipping Charges

Standard shipping is free on all products.

After an order has been processed, the estimated standard delivery period is 5–11 business days.

A tracking number is provided when available so customers can monitor their shipment.

8. Refunds

Eligible returns may be made within 30 days of receiving the order, provided the returned product is unused and in its original condition.

Customers are responsible for return shipping costs.

Once a returned item has been received and approved, the refund will be issued to the original payment method used for the purchase.

Refunds generally take 5–10 business days to process after approval. The actual time before the money appears in your account may depend on your bank, card issuer, or payment provider.

9. Payment Disputes

If you believe you have been charged incorrectly or notice an issue with a payment, please contact us as soon as possible at support@luxsole.shop.

When contacting us, please provide your order information so we can review the transaction and assist you more efficiently.

10. Fraud Prevention

For the protection of our customers and business, Luxsole may review orders for signs of unauthorized or fraudulent activity.

If an order requires additional verification, we may contact the customer using the information provided during checkout. If the payment or order cannot be reasonably verified, we may decline or cancel the transaction.

11. Contact Us

If you have questions about payments, charges, refunds, or your order, please contact Luxsole:

Luxsole
6223 Slide Rd
Lubbock, TX 79414
United States

Email: support@luxsole.shop
Phone: +1 (469) 871-0911
Website: https://www.luxsole.shop