Refund policy
Return and Refund Policy
At Luxsole, we want you to feel confident about your purchase. If you are not completely satisfied with your shoes, you may request a return within 30 days of receiving your order, provided the items meet the conditions below.
Return Eligibility
To be eligible for a return:
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The return request must be made within 30 days of receiving your order.
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The shoes must be unused and in their original condition.
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Items should be returned in their original packaging, when applicable.
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Items that have been worn, damaged, altered, or used may not qualify for a return.
If you are unsure whether your item qualifies, please contact us before sending it back.
How to Request a Return
Please contact our customer support team at support@luxsole.shop with your order information and the reason for your return. Our team will provide the necessary instructions for completing the return.
Please do not send an item back before contacting us, as this may delay the processing of your return.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
Refunds
Once your returned item is received and inspected, we will determine whether it meets our return requirements. If the return is approved, your refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to be processed after the return has been approved. The time it takes for the refund to appear in your account may also depend on your bank or payment provider.
Non-Eligible Returns
A return may be refused if the item has been worn, used, damaged, or otherwise returned in a condition that does not meet our return requirements.
Contact Us
If you have any questions about returns or refunds, please contact Luxsole:
Luxsole
6223 Slide Rd
Lubbock, TX 79414
United States
Email: support@luxsole.shop
Phone: +1 (469) 871-0911
Website: https://www.luxsole.shop